Department: Customer Success
Location: Riyadh
Job Description
As a passionate Technical Consultant, you will be responsible for consulting, solution/problem-solving, and empowering our clients data journey using Data Virtualization.
Our customers’ projects include integrating data in a virtual manner for operational and/or analytical purposes - combining multiple data sources for Advanced Analytics; implementation of Logical Data Warehouses and Virtual Data Marts to enable modern Business Intelligence solutions; modernizing data ecosystems for Hybrid and Cloud environments; and building Agile Operational Reporting on diverse platforms are just a few flavors of your future projects.
Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting-edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product, and customer-facing roles, direct mentorship, and access to senior management as part of a global team.
Job Responsibilities & Duties
To be successful in this role you will require a combination of high technical expertise, troubleshooting skills and client management skills to conduct on-site and off-site consulting, product implementation and technical problem-solving. In this position you will work directly with engineers: our own staff, our partners, and our customers.
Product and technical knowledge:
- Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
- Constantly learn new things and maintain an overview of modern technologies.
- Be able to address a majority of technical questions concerning customization, integration, enterprise architecture, and general features/functionality of our product.
- Capable of building and/or leading the development of custom deployments based on and beyond client’s requirements.
- Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements, and issues.
Presentation and organizational skills:
- Engage clients in the product architecture, configuration, and use of the Denodo Platform.
- Know when and where to escalate within the Denodo technical organization, and make effective use of those resources.
- Promote knowledge and best practices while managing deliverables and client expectations.
Customer Engagement:
- Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.
- Provide technical consulting and support.
- Develop white papers, presentations, training materials, or documentation on related topics.
Desired Skills & Experience
Required Skills
- Experience Range: 3-15 years (new graduates must be top-ranked and exceptionally qualified).
- University Degree relating to information systems or computer science (Bachelor’s, Master’s, Diploma).
- Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
- Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
- Good knowledge of modern technologies such as JDBC, XML, and Web Services APIs.
- Strong technical knowledge in modern architectures.
- Strong analytical and problem-solving abilities.
- Active listener.
- Lots of curiosity. You never stop learning new things.
- Creativity. We love to be surprised with innovative solutions.
- Willingness to travel.
- Be a team worker with a positive attitude.
Non-mandatory Skills ( Nice to have)
- Experience working with GIT or other version control systems.
- Experience working with relational, NoSQL, and graph databases.
- Experience working with data in Cloud platforms (GCP, AWS, Azure), including dbPaaS vendors (Snowflake, MongoDB Atlas, etc.).
- Experience working with container and orchestration tools (Docker and Kubernetes).
- Experience working with caching approaches and technologies.
- Experience in Windows & Linux (and UNIX) operating systems in server environments.
- Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
- Integration with packaged applications (e.g. relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools,…).
- Industry experience in supporting mission-critical software components.
- Experience in attending customer meetings and writing technical documentation.
- Foreign language skills are a strong plus: Spanish, French, German...